Description based on specific commercial transactions
| Operations Manager | Takeda Satoshi |
| post code | 550-0012 |
| address | 1-6-13 Tatemichibori, Nishi-ku, Osaka Minami Honmachi Tensho Building 2, 6th floor |
| Explanation of charges other than the product price | Consumption tax, shipping fee (free for purchases over 10,000 yen excluding tax), bank transfer fee, cash on delivery fee |
| Application expiration date | Generally, this period is unlimited, but may change depending on the circumstances. |
| Defective Products | If you return the item within 7 days of delivery, we will exchange it for a good product. |
| Sales volume | Please contact us. |
| Delivery time | If the item is in stock, we will contact you by email to inform you of the delivery date. If you pay by bank transfer or postal transfer, we will contact you by email to inform you of the delivery date. If you pay by registered mail ... |
| Payment Method | Bank transfer, cash on delivery, credit card payment |
| Payment Deadline |
Bank transfer: within 2 weeks of ordering |
| Return deadline |
Please contact us within 7 days of receiving the defective product. |
| Return Shipping Fee |
Generally, we will bear the cost of exchanging defective products. |
| Trade name or service name |
Rokuyonproducts |
| telephone number |
090-7082-3608 |
| Public email address |
rokuyonproducts@gmail.com |
Returns Policy
We take every precaution to ensure the safety of our products,
In the unlikely event that there are scratches, chips, or other defects,
Please contact us within 7 days of receiving the product.
We will replace it with a new one.
How to return or exchange an item (please contact us within 7 days of receiving the item)
1. In case of defective, damaged or soiled product
We will return or exchange it.
Please contact us via the inquiry form or by phone (06-6556-7196).
Please return the item cash on delivery. We will inform you of the return address when you contact us.
2. If you wish to return, exchange, or cancel after shipment for your own reasons
If you wish to return or exchange the product for your own reasons
(Please note that we do not accept returns.)
Please be sure to contact us within 7 days of delivery.
However, the following charges will be borne by the customer.
*Please note that cancellations after the product has been shipped will also be treated as returns or exchanges due to customer reasons.
We cannot cancel orders after they have been shipped, so please contact us as soon as possible if you wish to cancel.
・Return fee (For regular stock items: 30% of the product price, for back-ordered or made-to-order items: 70% of the product price)
- Product shipping fees, return fees and re-shipping fees
・Other fees (COD and e-Collect fees and card payment fees (5% of the total amount))
3. Please note that we cannot accept exchanges or returns for the following products:
- Products that have been delivered more than 7 days ago.
・Opened products.
・Products that have been used once.
- Products that have been soiled or damaged by the customer.
- Special orders, made-to-order products, and products ordered from the manufacturer in large quantities.
Payment for returns
In case of defective, damaged or soiled product
→We will refund the applicable product price, shipping fee, and consumption tax.
In case of return due to customer's reason
→We will refund the applicable product price and consumption tax.
Refunds will be made after the product has been inspected.
Refunds can only be made by bank transfer.