Shopping Guide
Business days
Monday to Friday / 11:00 to 17:00
*We are closed on Saturdays, Sundays, and holidays, so shipping and responses to inquiries will be handled in order from the next business day.
Payment Method
■Credit card payment We use a system called SSL, which encrypts your card number and sends it securely to the card company without passing through the store. In addition, you will be required to make a lump sum payment.
[Accepted cards]
VISA / Master Card / American Express / JCB
■Bank transfer
About Shipping
■ Delivery company: Yamato Transport
■Shipping fee Shipping fee 660 yen / Free shipping for purchases totaling 10,000 yen (tax included) or more (For Hokkaido and Okinawa: Shipping fee 1,500 yen / Free shipping for purchases totaling 15,000 yen or more)
■Delivery time: Normally, your order will be shipped within 1 to 3 days.
Returns and Exchanges
- Returns and exchanges are only available for unopened and unused items. We will only accept returns and exchanges if you contact us by email within 3 days of receiving your purchase.
- We will cover the shipping and handling fees for returns and exchanges due to initial defects.
- In the case of returns or exchanges due to customer's convenience, the customer will be responsible for the round-trip shipping costs and handling fees. When returning the product, please make sure to pay the shipping fee yourself.
- Even if the product is free shipping or includes shipping, we will charge you the shipping fee if you return the product for your own reasons.
- If you paid by credit card, we will deduct the shipping fee from the refund. If you paid by bank transfer, please transfer the amount. Thank you for your understanding.